Laptops, desktops & phones
Setup, repair, replacement and the slow ones nobody has looked at in three years. Kept patched and kept an inventory of, so you know what you own and how old it is before it dies rather than after.
LANNEXsupport
IT supportSomeone to ring when it stops working.
One to ten people, no IT department, and no budget for a two-hundred-seat contract. You get the same setup a large company runs on — including your own service desk — sized and priced for a team your size.
What's covered
Email & accounts
Microsoft 365 or Google Workspace: mailboxes, shared drives, calendars, permissions, and the shared inbox that four people are somehow all logged into with the same password.
Wi-Fi, printers & the rest
The everyday things that stop a day dead. Printers that vanish, Wi-Fi that drops in the back office, the till that won't talk to the card machine. If it plugs in or connects, it's in scope.
Backups you can actually restore
A backup nobody has ever restored from is a hope, not a backup. Yours gets set up, monitored, and test-restored — so the first time anyone tries it isn't the morning something has gone badly wrong.
Security basics, done properly
Multi-factor authentication, antivirus, device encryption, admin rights that aren't handed to everyone, and a password manager the team will actually use. Not a compliance binder — the handful of things that stop most incidents.
Joiners & leavers
Someone starts: laptop, accounts and access ready on day one. Someone leaves: access removed the same day, mailbox handed over, kit recovered. The second half is the one most small businesses forget, and it's the one that bites.
Your own IT service desk
Included as standard
Not a mobile number that sometimes answers
A proper service desk, branded as yours, that your team logs issues into and can actually follow. This is the part that separates having support from knowing someone who is good with computers.
- Raise a ticket by email or portal. Whichever your team prefers — both land in the same queue.
- Every request gets a reference and an owner. Nothing sits unread in someone's inbox.
- Priorities that mean something. A till being down is not a new mouse, and won't be treated like one.
- Full history, kept. What broke, what we did, how long it took — searchable, so the same fault isn't solved twice.
- A monthly summary. What's eating your team's time, and what we'd fix next.
Response times are agreed with you in writing at the start, against your actual priorities — not lifted off a tier chart that assumes you have a warehouse.
How it starts
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01
A free look at what you've got
Every machine, every account, every licence you're paying for, where the backups go and who has admin. Most small businesses have never had this written down, and about half find a licence they stopped using a year ago.
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02
The honest list
What's actually a risk, what's merely annoying, and what's fine. In that order, with a price against each. You are allowed to say no to any of it and still take the support.
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03
Onboard
The service desk goes live, your team gets one address to report things to, and monitoring and backups go on. Usually a day, and mostly invisible from your side.
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04
Day to day, then a monthly review
Things break, you raise a ticket, they get fixed. Once a month you get a summary of what went wrong, what it cost you in time, and the one thing worth fixing next.
Questions we get asked
We are only four people. Is that too small?
No — that is exactly who this is for. Most IT contracts are priced for fifty seats and have a minimum that makes no sense for a team of four. This is sized and priced for one to ten people.
What does "your own service desk" mean?
A single place to report a problem — phone, email or a portal — where it gets logged, given a reference and tracked until it is fixed. The same thing a large company has, without the department. You are not relying on catching someone on WhatsApp.
How quickly do things get fixed?
Most things are fixed remotely, and where possible the same day. We agree response times with you in writing rather than leaving it vague, and we tell you what it was afterwards in plain English.
Do you come out, or is it all remote?
Both. Remote handles the majority — accounts, email, software, most laptop problems. We come out when it genuinely needs hands: failed hardware, a new office, a broken line.
What is actually covered?
Laptops and desktops, email and accounts, printers and Wi-Fi, backups, antivirus and security basics, plus setting up and removing staff when people join or leave. If something falls outside, we tell you before doing the work, not on the invoice.
What happens to our data if we leave?
You get it, in a usable form, and we help you hand over to whoever is next. Holding a business hostage over its own accounts and backups is not a service, it is a trap.
Need the cable in, or the software built?
Support is one of three. Lannex Installs fits the cabling underneath it all, and Lannex Studio builds what runs on top.
What keeps going wrong?
Tell us the thing that breaks most often and how many people you are. We'll tell you what it would take to stop it happening, and what that costs. A real person replies within one working day.